Refund policy

1. Right of Withdrawal

You have the right to return any product you have purchased without providing any reason and without incurring any penalty within fifteen (15) calendar days from the date on which you receive the product.

2. How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you may choose one of the following options:

a) Return the product to any ANDREAS BCN 8, S.L. (hereinafter, "ANDREAS") physical store, presenting your purchase receipt or invoice.

b) Notify ANDREAS by email at info@andreasbcn.com, stating that you wish to return the product, and send it to:

Andreas Shoe Store
39–41 Santaló Street
08021 Barcelona
Spain

3. Return Conditions

The product must be returned properly protected, in its original packaging, in perfect condition, and accompanied by the purchase receipt or invoice.

The right of withdrawal cannot be exercised if the products have been used.

4. Refunds

Once we have received the returned product at our premises and verified that it is in good condition, we will refund the amount paid within a maximum period of thirty (30) calendar days, using the same payment method used for the original purchase.

Only the purchase price of the product will be refunded. The cost of returning the product is your responsibility.

If a product is returned due to a genuine defect or fault, you will receive a full refund, including the original shipping costs. The refund will be made using the same payment method used for the original purchase.

5. Defective or Non-Conforming Products

If the product delivered is defective or does not correspond to your order, you are entitled to return the product or request a replacement.

Both options are provided free of charge, and you will not be required to pay any shipping costs in these cases.

If the product you purchased arrives damaged or in poor condition, you must contact us by email at info@andreasbcn.com within fifteen (15) days of receiving the product. We will not be able to process claims submitted after this period.

Once we have examined the returned product, we will notify you by email, within a reasonable period, whether you are entitled to a refund or, if requested, a replacement product.

Any refund or replacement will be processed as soon as reasonably possible and, in any event, no later than thirty (30) days from the date of our assessment.

Last updated: 8 April 2025

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